Align Technology, a leader in invisible orthodontics
Invisaling
STRATEGY | GROWTH
1 NEW VISION
For future of CX
GLOBAL
Brand Development
SALES TEAM
Have tools to close deals
CHALLENGE
Align Technology, a leader in invisible orthodontics, aimed to enhance relationships with North American, European, and Asian customers. They sought to boost responsiveness, loyalty, and Net Promoter Score while committing to customer experience improvements and cultural changes.
RESULTS
This engagement, which began as an analytic, strategic, and creative endeavor has resulted in strengthening Align Technology’s ability to do business and empowering their sales teams.
